Customer Service Representative

About this role

A full-time Customer Service Representative role based in Lagos for individuals with a focus on customer support, communication and operations. Suitable for students, recent graduates or entry-level candidates seeking hands-on experience in handling inquiries and helping with orders and service delivery.

What you would do

• Provide accurate information on products and services
• Address basic customer complaints and escalate complex issues
• Keep customers updated on orders and deliveries
• Assist with processing and following up on customer orders
• Maintain accurate customer records and documentation
• Respond to inquiries via phone, WhatsApp, email and social media

What they are asking for

• Ability to work independently and as part of a team
• Willingness to learn and take instructions
• Basic computer skills (Microsoft Word, Excel or Google tools)
• Good time management and organisational skills
• Friendly attitude with strong customer service and communication skills
• Excellent written and verbal communication abilities

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