Customer Service Representative

About this role

Wiseki Technologies is a tech company in Ibadan, Oyo, focusing on sustainable tech solutions. They are looking for a Customer Service Representative to support relationships with clients and handle customer inquiries. The role involves addressing customer issues, following company policies, recording interactions, and meeting service targets. Candidates should be able to work in a fast-paced environment, communicate effectively, and have a customer-focused mindset. The company notes flexibility for different shifts and values experience in call centre or customer service roles.

What you would do

• Select appropriate responses to customer issues and resolve them quickly
• Follow communication procedures, guidelines and policies
• Handle customer complaints and provide solutions within time limits and follow up
• Listen to customer concerns to identify causes of problems
• Engage customers and refer advanced cases to management with context
• Identify and assess customer needs to achieve satisfaction
• Meet personal and team service targets and call handling quotas
• Keep records of customer interactions and process customer accounts
• Provide accurate information using appropriate tools
• Manage incoming messages and enquiries

What they are asking for

• 2 years of experience or more
• Ability to thrive in a fast-paced environment and multitask
• Bachelor's Degree
• Excellent communication and presentation skills
• Ability to multitask, prioritise and manage time
• Customer orientation and adaptability to different customer types
• Call centre or customer service experience preferred
• Flexibility to work different shifts including evenings, weekends or holidays
• Excellent listening skills and empathetic communication
• Basic knowledge of computer software and office systems

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