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Customer Service Representative
About this role
A Customer Service Representative at Paga Nigeria in Lagos handles incoming calls and other customer inquiries, resolving issues and guiding customers through Paga products. The role suits individuals with call centre or customer service experience who can work with various communication channels and endure follow-ups within 24 hours.
What you would do
- Handle customer enquiries via telephone, chat and in person
- Monitor responses and follow up calls in a timely manner
- Document calls accurately for reporting
- Respond promptly to customer enquiries
- Resolve customer complaints and route unresolved issues to appropriate resources
- Visit agent outlets weekly and maintain activity reports
What they are asking for
- University degree or HND equivalent
- Must have completed NYSC
- 1-2 years’ experience in a call centre or customer service role
- Knowledge of customer service principles and practices
- Ability to manage assertive and irate customers
- Computer literacy and data capturing skills
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