Customer Service Representative

About this role

A full-time Customer Service Representative role based in Gbagi Ibadan, Oyo. It targets individuals with at least one year of customer service experience and a relevant degree, responsible for handling inquiries and ensuring a positive customer experience.

What you would do

• Address client complaints and resolve issues promptly
• Respond to calls, emails, social media messages, and walk-in inquiries
• Maintain accurate records and timely reporting
• Provide information to clients and prospects
• Interact professionally with clients to ensure satisfaction
• Support ongoing customer service improvements if required

What they are asking for

• HND or BSc in Business Administration, Mass Communication, Marketing or related field
• minimum of 1 year of experience in customer service
• Strong interpersonal and communication skills (verbal and written)
• Calm, patient, empathetic personality with a client-first mindset
• Organisational and problem-solving abilities
• Ability to work as part of a team and manage multiple enquiries

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