Customer Service Representative

About this role

The role is for a Customer Service Representative at GUO Transport Company Limited (GUO Logistics) in Anambra, Nigeria. The company is a logistics provider with more than ten years in operation, offering parcel and delivery services across Nigeria and beyond. The job involves handling customer inquiries, tracking parcels, maintaining CRM data, coordinating parcel routing and dispatch, and supporting operations and revenue activities. It targets candidates who can manage customer interactions professionally, resolve complaints, and help ensure timely deliveries. The company emphasises customer satisfaction and timely delivery as core values and operates a network of offices with a headquarters in Onitsha and a corporate office in Lagos.

What you would do

• Track and update customers on parcel delivery status and delays.
• Record and maintain customer data and transaction history in the CRM system.
• Serve as first point of contact for booking, rates, delivery timelines, and logistics queries.
• Coordinate routing and tripping to ensure prompt dispatch and delivery across GUO locations.
• Supervise and verify packaging, registration, and inspection of parcels before dispatch.
• Handle customer complaints, claims and inquiries with timely resolution.
• Maintain shipment documentation including waybills, manifests, receipts, and proof of delivery.
• Collaborate with operations and dispatch teams to coordinate terminals and delivery points.
• Support revenue collection and ensure accurate transaction recording.
• Maintain a positive and professional image in all customer interactions to promote GUO Logistics services.

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