Customer Service Personnel (Waiter / Waitress - Onsite & Online)

About this role

Role: Customer Service Personnel (Waiter/Waitress) onsite and online in Lagos for Rubels & Angels. The job involves delivering customer service to guests onsite and through online orders, from taking orders to service delivery, and is suited to applicants with about 1-2 years' experience in customer service or related hospitality roles.

What you would do

• Welcome guests onsite in a friendly, professional manner
• Take accurate food and beverage orders (onsite and online platforms)
• Serve orders promptly and ensure quality presentation
• Respond to online orders/inquiries and coordinate timely fulfilment
• Provide menu knowledge and recommendations to customers
• Handle customer complaints and escalate where necessary

What they are asking for

• Education: Secondary school certificate (minimum); OND is an advantage
• Experience: 1-2 years in customer service, waitering or related hospitality roles
• Skills: Excellent communication and interpersonal skills
• Skills: Customer service orientation
• Skills: Multitasking and time management
• Skills: Basic computer/POS and online order platform proficiency

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