Customer Service Personnel in a Restaurant / Hospitality Company - Domeo Resources International

About this role

A full-time Customer Service Personnel is needed for a restaurant/hospitality business based in Utako, Abuja. The role focuses on delivering a welcoming dining experience, handling inquiries and complaints, and providing accurate menu information. The employer operates in the restaurant/hospitality industry and requires someone who can work well with customers and other staff to maintain service standards. The position reports to the Restaurant Manager. The company notes responsibilities across customer interaction, feedback collection, and coordination with kitchen and service teams.

What you would do

• Greet customers and attend to them professionally
• Provide accurate information on menu items, prices, promotions and services
• Respond to inquiries, requests and complaints and escalate when needed
• Maintain a clean and welcoming customer service area
• Coordinate with kitchen, service crew, cashier and other departments
• Manage customer communications via phone, social media and approved channels
• Assist with reservations, orders and other service-related requests
• Document customer feedback and report to management
• Seek feedback to improve service delivery
• Uphold restaurant service standards and procedures

What they are asking for

• Basic computer literacy; familiarity with customer service tools is an advantage
• Excellent verbal and written communication skills
• Ability to stay calm and professional under pressure
• Reliable, presentable, punctual and team-oriented
• Experience in customer service, hospitality or restaurant operations is an advantage
• Strong interpersonal and problem-solving skills
• Good listening, patience and customer-oriented attitude
• Ability to work flexible shifts, including weekends and public holidays where required
• Minimum SSCE certificate; OND or equivalent qualification is an added advantage
• Attention to detail and ability to multitask

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