Customer Service Personnel

About this role

A full-time Customer Service Personnel role in a restaurant/hospitality business based in Abuja. The position focuses on ensuring customer satisfaction by addressing inquiries, handling complaints, providing menu information, and creating a welcoming dining experience. The role reports to the Restaurant Manager and involves coordinating with kitchen and service teams to maintain service standards. It requires strong communication, problem-solving, and a customer-oriented attitude. Applicants should be prepared for shifts, including weekends and public holidays, as part of a fast-paced restaurant environment.

What you would do

• Greet customers and ensure they feel valued and comfortable
• Respond to inquiries, requests, and complaints and escalate when needed
• Provide accurate information on menu items, prices, promotions, and services
• Assist with reservations, orders, and other service-related requests
• Monitor customer satisfaction and seek feedback
• Coordinate with kitchen, service crew, cashier and other departments for seamless service
• Handle customer feedback calmly and professionally
• Manage customer communications via phone, social media and approved channels
• Document complaints and feedback and report to management
• Maintain a clean and welcoming customer service area

What they are asking for

• SSCE certificate (OND or equivalent adds advantage)
• Previous experience in customer service, hospitality or restaurant operations is advantageous
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Good listening, patience and customer-oriented attitude
• Ability to stay calm and professional under pressure
• Attention to detail and ability to multitask
• Basic computer literacy and familiarity with customer service tools is an advantage
• Willingness to work flexible shifts, including weekends and public holidays
• Reliability, presentation, punctuality and team spirit

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.