Customer Service & Order Manager

About this role

Customer Service & Order Manager position at Dezigntees.ng in Lagos (Yaba), on a full-time hybrid basis. The role involves overseeing customer inquiries, order processing, order fulfilment, returns and post-purchase support. It requires coordinating with internal teams to ensure accurate orders, timely updates and quick problem resolution in a fast-paced ecommerce setting.

What you would do

• Respond to customer inquiries via phone, email, WhatsApp and other channels.
• Provide product information, pricing, availability and order status; clarify delivery timelines and payments.
• Receive and process orders from online and offline channels; verify details and monitor the order from confirmation to delivery.
• Coordinate with production, inventory, dispatch, logistics and finance to resolve order issues.
• Manage returns, exchanges, cancellations and damaged or incorrect orders; investigate discrepancies and process refunds or replacements.
• Track shipments and provide delivery updates; address delays and delivery address issues.

What they are asking for

• Degree or diploma in Business Administration, Customer Service, Marketing, Operations, Logistics or a related field (advantage).
• 2+ years of experience in customer service, order management, ecommerce, retail operations or related role.
• Experience handling customer orders from placement through fulfilment and delivery.
• Experience managing returns, exchanges, refunds, complaints and order discrepancies.
• Strong written and verbal communication skills; excellent organisational and time-management abilities; attention to detail.
• Proficiency with Microsoft Office, Google Workspace, CRM or order-management platforms; experience using WhatsApp Business and social media for customer communication is an advantage.

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