Customer Service Officer / Teller

About this role

GTI Microfinance Bank Limited in Lagos is hiring a full-time Customer Service Officer/Teller. The role handles routine banking transactions, cash handling and customer service, with duties including cash drawer balance, identity verification, and adherence to internal controls and regulatory requirements. The ideal candidate holds a Bachelor’s degree with two years of relevant experience.

What you would do

• Process customer transactions such as deposits, withdrawals, payments, transfers, and other routine banking operations.
• Balance cash drawer and reconcile at the beginning and end of each day.
• Verify customer identity, assess transaction appropriateness, and escalate suspicious or non-standard activities.
• Adhere to internal controls, policies, regulatory requirements, and security procedures.
• Maintain confidentiality of customer account information and promote positive customer relationships.
• Provide information about the bank’s products and services, and refer customers to appropriate departments for more complex services.

What they are asking for

• Bachelor’s degree
• Two years of relevant work experience

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