Customer Service Officer / Social Media Executive

About this role

The role combines customer service duties with social media responsibilities for DynamicPlus Advisory in Lagos. It is open to fresh graduates and serving corps members who are customer-focused and have basic knowledge of social media and content management. The position also involves supporting day-to-day administrative and customer service activities.

What you would do

• Respond to customer enquiries via phone, WhatsApp, and social media.
• Monitor and reply to social media messages and comments.
• Help create and publish engaging social media content.
• Maintain positive relationships with customers.
• Provide day-to-day administrative and customer service support to the team.

What they are asking for

• Fresh graduates and serving corps members encouraged to apply.
• Good communication and interpersonal skills.
• Customer-focused, friendly and professional.
• Basic knowledge of social media platforms and content management.
• Ability to respond to customer enquiries promptly.
• Computer literacy is an added advantage.

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