Customer Service Officer - Oyo

About this role

A Customer Service Officer based in Oyo for Resource Intermediaries Limited, responsible for delivering high-quality support via phone, email and online channels to customers. The role seeks a female candidate up to 30 years old who can communicate in Yoruba and Hausa and build relationships with customers.

What you would do

• Provide customer service through phone, email and online channels
• Listen actively to inquiries and concerns with empathy
• Resolve issues promptly and exceed expectations where possible
• Follow standard protocols for customer interactions
• Document all customer interactions accurately
• Escalate complex issues to the appropriate team and support colleagues

What they are asking for

• Minimum of HND or BSc in a related field
• At least 2 years of customer service experience
• Fluency in Yoruba and Hausa
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to work under pressure and build customer relationships

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