Customer Service Officer - Lagos

About this role

A customer service officer role in Lagos for Resource Intermediaries Limited, focusing on handling inquiries, resolving issues and maintaining records. The position targets candidates who are fluent in Yoruba and Hausa with prior customer service experience.

What you would do

• Listen to and understand customer inquiries and concerns
• Resolve issues promptly and efficiently
• Follow established customer interaction procedures
• Document interactions and maintain records
• Escalate complex problems to the appropriate team
• Maintain professionalism and participate in training and team activities

What they are asking for

• HND or BSc in a related discipline
• Minimum 2 years of customer service experience
• Maximum age 30
• Fluent in Yoruba and Hausa
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities

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