Customer Service Officer in a Real Estate Company -

About this role

A full-time Customer Service Officer role in Abuja for a real estate company. The role focuses on handling client enquiries, resolving issues, and supporting a smooth customer experience.

What you would do

• Manage communication with clients and prospects and follow up as needed
• Handle customer complaints and ensure timely resolution or escalation
• Collaborate with the sales team to follow up on enquiries and leads
• Support clients throughout their engagement with the company
• Respond to enquiries via phone, email, WhatsApp and other channels
• Maintain accurate records of customer interactions and gather feedback for management

What they are asking for

• Bachelor's degree or HND in a relevant field
• Proficiency in Microsoft Office
• Professional, patient and customer-focused
• Experience in real estate or customer-facing environment is an advantage
• Experience in customer service, client relations or similar role
• Strong organisational and record-keeping skills

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