Customer Service Officer (CSO)

About this role

The role is for a Customer Service Officer at Smart Partners in Akwa Ibom. The officer will be the first point of contact for customers, aiming to deliver excellent service, resolve complaints promptly, and foster a positive customer experience across the outlet. The job involves handling inquiries, processing orders, maintaining records, and supporting service targets. The employer provides customer service at the outlet and works with other teams to ensure smooth operations and customer satisfaction.

What you would do

• Welcome and attend to customers professionally and promptly.
• Provide accurate information about products, services, prices, and promotions.
• Process customer orders and ensure accurate and timely service.
• Handle customer enquiries, complaints, feedback, and requests professionally.
• Resolve customer issues within approved procedures and escalate complex matters when necessary.
• Maintain accurate records of customer complaints, feedback, and resolutions.
• Coordinate with outlet and operations teams to ensure seamless customer service.
• Follow up on customer concerns to ensure satisfactory resolution.
• Promote products and services where appropriate.
• Maintain a clean, organised and customer-friendly service environment.

What they are asking for

• HND or BSc in Business Administration, Marketing, Mass Communication or a related field.
• 3 to 4 years of experience in customer service, hospitality, retail, FMCG, or similar environments.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused, patient, courteous and professional.
• Ability to work under pressure and manage multiple customers.
• Basic computer proficiency.
• Willingness to work shifts, weekends and public holidays when required.

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