Customer Service Officer (CSO)

About this role

This is a full-time Customer Service Officer position at Smart Partners Consulting Limited in Uyo, Akwa Ibom. The role involves being the first point of contact for customers, delivering excellent service, resolving complaints promptly, and ensuring a positive customer experience across the outlet.

What you would do

• Welcome and attend to customers professionally and promptly.
• Provide accurate information about products, services, prices, and promotions.
• Process customer orders and ensure accurate and timely service.
• Handle customer enquiries, complaints, feedback, and requests professionally.
• Resolve customer issues within approved procedures and escalate complex matters when necessary.
• Maintain accurate records of customer complaints, feedback, and resolutions.

What they are asking for

• HND or BSc in Business Administration, Marketing, Mass Communication, or a related field.
• 3-4 years of experience in customer service, hospitality, retail, FMCG, or a similar environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Customer-focused, patient, courteous, and professional.
• Ability to work under pressure and manage multiple customers effectively.

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