Customer Service Officer

About this role

A full-time Customer Service Officer role based in Abuja, Nigeria, for a graduate focused on customer relations. The employer, FTB Talents, supports a client organisation seeking someone to manage customer interactions and maintain records. The role involves handling inquiries and complaints, providing service information, and following up to ensure customer satisfaction. The position requires good communication, organisational and problem-solving skills, with proficiency in basic computer applications. The employer is looking for a candidate with at least two years of relevant experience and a degree in a related field.

What you would do

• Build and maintain positive relationships with customers
• Maintain accurate customer records and feedback reports
• Follow up with customers to ensure satisfaction and resolve concerns
• Handle customer enquiries, complaints and service requests professionally
• Provide accurate information about the company’s services

What they are asking for

• Minimum of 2 years' relevant experience in customer relations or a similar role
• BSc or HND in any relevant discipline
• Strong organisational, problem-solving and relationship management abilities
• Proficiency in basic computer applications
• Excellent communication and interpersonal skills

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