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Customer Service Officer
About this role
De Christie’s Ruby Spa is a beauty, wellness and spa provider looking for a Customer Service Officer at its Ikeja, Lagos branch. The role focuses on handling customer inquiries, managing bookings and appointments, resolving complaints, and maintaining a welcoming reception area to ensure a positive first impression. The employer aims to deliver professional, customer-first service and to build lasting client relationships. The successful candidate will be friendly, professional, well-organised and able to coordinate with staff to ensure smooth operations from inquiry to follow-up. The position is full-time with a monthly salary reported as N80,000 to N120,000.
What you would do
- Promote spa services, packages, gift vouchers and products to customers where appropriate.
- Provide accurate information about treatments, prices, promotions and hours.
- Follow up with clients after appointments for feedback and repeat bookings.
- Prepare customer service reports and report recurring complaints or improvement opportunities to management.
- Manage bookings, appointments, walk-ins, cancellations and rescheduling.
- Support client retention through personalised service and relationship building.
- Adhere to company policies, standards, and professional conduct.
- Handle complaints and escalate unresolved issues to management.
- Guide customers in selecting suitable services and refer to spa professionals when needed.
- Coordinate with therapists and staff to ensure smooth appointments and minimal waiting times.
What they are asking for
- Excellent communication and interpersonal skills.
- Positive attitude and ability to handle customer inquiries.
- Ability to manage appointments and maintain records.
- Friendly, professional and customer-focused disposition.
- Well-organised with ability to coordinate with colleagues.
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.