Customer Service Officer

About this role

A male Customer Service Officer is sought by a reputable shipping company in Lagos for full-time work. The role focuses on handling customer enquiries, maintaining relationships, and ensuring timely resolution of issues for shipping and maritime services.

What you would do

• Answer customer enquiries, complaints and service requests professionally
• Maintain relationships with current and prospective customers
• Provide accurate information on services, shipments and processes
• Follow up on requests and ensure timely resolution of issues
• Coordinate with internal departments to resolve customer matters
• Maintain customer records and prepare service reports

What they are asking for

• BSc in Accounting, Economics, English or related discipline
• At least 2 years of post-NYSC relevant experience
• Male with excellent communication and interpersonal skills
• Customer service experience in shipping, logistics or maritime services preferred
• Good knowledge of Microsoft Office
• Strong problem-solving and organisational skills

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.