Customer Service Officer

About this role

A full-time Customer Service Officer is sought for De Christie’s Ruby Spa’s Ikeja, Lagos branch. The role centers on being a primary point of contact for clients, handling inquiries, bookings, and follow-up to ensure high service quality. The employer operates a beauty, wellness, and relaxation destination focused on client care and experience. The position requires strong communication, interpersonal skills and the ability to manage appointments, resolve complaints and build relationships with clients.

What you would do

• Welcome clients in a professional manner.
• Respond to inquiries via phone, WhatsApp, social media, email, and in person.
• Manage bookings, appointments, walk-ins, cancellations and rescheduling.
• Provide information on treatments, services, packages, prices, promotions and hours.
• Assist customers in selecting suitable services and refer questions to therapists when needed.
• Handle complaints and escalate unresolved issues to management.
• Follow up with clients after appointments to gather feedback and encourage repeat bookings.
• Maintain accurate customer records, bookings and service histories.
• Promote spa services, packages, gift vouchers and products as appropriate.
• Process bookings and payments according to procedures.

What they are asking for

• Experience in customer service or related role.
• Excellent communication and interpersonal skills.
• Professional and customer-focused with a positive attitude.
• Ability to manage bookings and maintain records.
• Stable, reliable and able to work full-time in Lagos.

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