Customer Service Officer

About this role

A customer service officer role at Jomav Homes and Properties in Abuja. The position blends client support with administrative and sales-support tasks related to property listings and transactions. It targets individuals able to handle inquiries, manage documentation, assist with the sales process, and maintain client records in the CRM. The employer focuses on providing housing solutions and related services to various classes of clients, including those in the diaspora. Suitable candidates should have a relevant degree and strong communication and computer skills.

What you would do

• Respond to client inquiries via phone, email and social media about listings, pricing and payment plans.
• Assist clients with the property acquisition process and prepare essential documents such as deeds of assignment or survey plans.
• Resolve client complaints and escalate complex issues to appropriate departments.
• Collaborate with the sales team to follow up on leads, schedule viewings and coordinate meetings with clients.
• Maintain accurate client records and transaction history in the CRM system.
• Follow up with existing clients after purchase to ensure satisfaction and encourage referrals.

What they are asking for

• Bachelor's degree or HND in Business Administration, Communications or related field.
• Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with CRM systems.
• Exceptional verbal and written communication skills.
• Ability to simplify complex property terms for clients.
• High levels of empathy, patience and problem-solving ability.
• Ability to work under pressure in a fast-paced environment.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.