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Customer Service Officer
About this role
A full-time Customer Service Officer role in Lagos for individuals with experience in handling customer queries, complaints and service requests. The position focuses on delivering high-quality support, maintaining customer relationships and improving service delivery for a telecommunications company.
What you would do
- Assist customers with service requests, complaints and other concerns
- Respond to enquiries via phone, email, social media and other channels
- Follow up on complaints to ensure satisfactory resolution and escalate when needed
- Maintain records of customer enquiries, complaints and resolutions
- Coordinate with relevant departments to resolve issues and communicate service updates
- Track outstanding requests and contribute to service improvement initiatives
What they are asking for
- 1–3 years of relevant customer service experience
- Bachelor’s degree or HND in Business Administration, Mass Communication, Marketing or related field
- Experience in telecommunications or service-oriented organisation is an advantage
- Ability to work under pressure and manage multiple requests
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office, good problem-solving and time-management skills
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