Customer Service Officer

About this role

Eko Maintenance Limited is looking for an experienced Customer Service Officer with about three years in customer relations, complaint handling and service delivery. The role focuses on addressing customer inquiries and issues through multiple channels, delivering accurate information, and maintaining strong relationships with customers. The company operates in facility management for high rise buildings, with offices in Victoria Island, Lagos. The role requires effective communication, multitasking in a fast-paced environment, and contributing to service delivery targets. The position emphasises resolving complaints, following up on requests, and collaborating with other departments to ensure smooth operations and customer satisfaction.

What you would do

• Handle customer inquiries and complaints via phone, email, live chat and other channels
• Provide accurate information about products, services, policies and procedures
• Resolve issues promptly to ensure customer satisfaction
• Build and maintain relationships with existing and prospective customers
• Follow up on complaints and requests to ensure timely resolution
• Maintain records of customer interactions, feedback and transactions
• Process customer orders and service requests where applicable
• Escalate complex issues to the appropriate department
• Identify recurring concerns and suggest improvements to service delivery
• Collaborate with other departments to support smooth operations and customer support

What they are asking for

• HND or Bachelor's Degree in a relevant field (advantage)
• Minimum of 3 years of relevant customer service experience
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Knowledge of CRM systems (advantage)
• Proficiency in Microsoft Office and basic computer applications
• Ability to manage multiple tasks and prioritise workload
• Strong organisational skills and attention to detail
• Ability to work independently and in a team
• Core competencies include customer relationship management, complaint handling, communication, problem-solving, time management, teamwork and attention to detail

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.