Customer Service Officer

About this role

Customer Service Officer needed in Lagos for FMR Agency. The role involves handling customer inquiries across multiple channels, following up on leads, and building relationships with customers to drive conversions and repeat business.

What you would do

• Respond to customer inquiries from social media, WhatsApp, phone calls, and other channels.
• Follow up on leads from social media and convert them into paying customers.
• Build and maintain good relationships with existing and potential customers.
• Handle inquiries, complaints, and requests professionally and resolve them promptly.
• Follow up with leads and customers to encourage conversions and repeat business.
• Collaborate with relevant teams to ensure a smooth customer experience and respond on weekends when required.

What they are asking for

• OND in any relevant field.
• Previous experience in customer service, sales, or lead conversion is an added advantage.
• Ability to communicate effectively with customers and convert leads into sales.
• Good written and verbal communication skills.
• Strong follow-up and persuasion skills.
• Willingness to respond to customer inquiries during weekends when required.

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