Customer Service Officer

About this role

Philban Consulting Limited is hiring a full-time Customer Service Officer in Ikeja, Lagos. The role involves attending to customers’ inquiries and complaints, providing accurate information on products and services, and maintaining customer records. The employer provides recruitment and employment services and works with various business sectors. The position requires strong communication skills and the ability to work with minimal supervision.

What you would do

• Attend to customers' inquiries, complaints and requests professionally and promptly
• Provide accurate information about the company's products and services
• Handle customer complaints and ensure customer satisfaction
• Maintain accurate customer records and prepare reports
• Update relevant databases
• Demonstrate good interpersonal, problem-solving and organizational skills
• Converse with customers in a polite and patient manner
• Work effectively with minimal supervision
• Presentable and honest conduct
• Utilise computer applications for daily tasks

What they are asking for

• Minimum of OND, HND or Bachelor's degree in Business Administration, Marketing, Mass Communication or related field
• Computer literate with knowledge of Microsoft Word, Excel and email
• Good verbal and written communication skills
• Experience in customer service or related role is an added advantage
• Must be able to attend to customers professionally and promptly
• Strong interpersonal and organisational skills
• Presentable, honest and able to work with minimal supervision

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.