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Customer Service Officer
About this role
A full‑time Customer Service Officer role based in Akinyele, Oyo, for a female candidate with a minimum HND/BSc and at least 2 years’ customer service experience. The job requires multilingual communication in Yoruba and Hausa and focuses on delivering strong customer support across channels.
What you would do
- Participate in ongoing training to improve customer service skills
- Maintain a positive and professional demeanor
- Identify and escalate complex issues to the appropriate team
- Follow established protocols for handling customer interactions
- Document customer interactions accurately and maintain records
- Provide excellent service via phone, email and online channels
What they are asking for
- Female candidate
- Maximum age 30 years
- Fluent in Yoruba and Hausa
- HND or BSc in a related discipline
- At least 2 years of customer service experience
- Strong communication and interpersonal skills
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