Customer Service Officer

About this role

Swift Consulting Limited seeks a Customer Service Officer for Ogudu, Lagos. The role involves handling customer inquiries across channels, resolving complaints and providing information about the company’s products and services to ensure a positive customer experience. A background in customer service, preferably in an IT or technology environment, is desired.

What you would do

• Respond to customer inquiries via phone, email, chat and other channels
• Provide accurate information about products, services and solutions
• Resolve customer complaints and follow up to ensure resolution
• Escalate technical or complex issues to the appropriate team
• Maintain records of customer interactions and resolutions; gather feedback and report recurring concerns
• Build positive relationships with customers and assist with basic product or service issues

What they are asking for

• Minimum of an HND or BSc in Business Administration, Marketing, Communications or related field
• 2-3 years of experience in customer service, client support, help desk or similar role
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Proficiency in Microsoft Office and digital communication tools
• Ability to learn and explain technology products or services effectively

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