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Customer Service Officer
About this role
A Customer Service Officer is sought by Allay House in Lagos (Lekki Phase 1). The role targets candidates with a relevant qualification and involves handling customer enquiries and service duties.
What you would do
- Handle customer enquiries and provide information on products and services
- Manage complaints and resolve issues to ensure customer satisfaction
- Process orders, returns or exchanges as applicable
- Maintain accurate records of customer interactions and transactions
- Collaborate with team to improve service quality and efficiency
- Assist in general office duties as needed
What they are asking for
- Relevant qualification
- Experience in customer service or similar role may be implied but not stated
- Ability to communicate clearly and professionally
- Proficiency with basic computer applications
- Location preference: Lagos (Lekki Phase 1)
- Applicant should be able to provide CV and a brief introduction
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