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Customer Service Officer
About this role
A full-time Customer Service Officer is sought by Ego’s Kitchen in Surulere, Lagos. The company specialises in packaged food boxes for families, offices, events and occasions. The role focuses on handling customer enquiries, processing orders, and coordinating with kitchen and dispatch to ensure timely delivery, while maintaining records and encouraging repeat patronage.
What you would do
- Attend to customer enquiries, orders and complaints professionally
- Receive and process customer orders accurately
- Respond to customer enquiries via phone, WhatsApp and other channels
- Coordinate with kitchen and dispatch to ensure timely delivery
- Follow up with customers to ensure satisfaction and repeat patronage
- Maintain records of orders, feedback and complaints
What they are asking for
- Good communication and interpersonal skills
- Polite, patient and customer-friendly attitude
- Good organisational skills and attention to detail
- Ability to work in a fast-paced environment
- Previous customer service experience is an advantage
- Must be able to work in Surulere, Lagos
Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.