Customer Service Officer

About this role

This is a full-time Customer Service Officer role with Leen Premium Limited in Ogun (Sango–Ota). The position focuses on maintaining customer relationships, answering enquiries, receiving and processing orders, resolving complaints, and ensuring prompt service, in coordination with other company teams.

What you would do

• Respond professionally to customer enquiries via phone, WhatsApp, social media and other channels.
• Receive, record, confirm and process customer orders accurately.
• Follow up on pending orders and coordinate with the dispatch team to ensure timely delivery.
• Maintain accurate records of customers, orders, payments, complaints and feedback.
• Handle customer complaints professionally and escalate unresolved issues to management.
• Follow up with customers after delivery to confirm satisfaction and encourage repeat business.

What they are asking for

• OND/HND/BSc in Business Administration, Marketing, Mass Communication or related field.
• Previous customer service or sales experience is an advantage.
• Female candidates are preferred.
• Excellent communication and interpersonal skills.
• Proficient in WhatsApp and other digital communication platforms.
• Proficient in Microsoft Word and Excel.

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