Customer Service Officer

About this role

A full-time Customer Service Officer role based in Akinyele, Oyo, for Resource Intermediaries Limited. It targets graduates with customer service experience and fluency in Yoruba and Hausa, up to 30 years old.

What you would do

• Provide customer service via phone, email and online channels.
• Listen to inquiries and concerns with empathy.
• Resolve issues promptly and exceed expectations where possible.
• Document interactions and maintain records.
• Escalate complex issues to the appropriate team.
• Work well in a team and maintain professionalism in challenging situations.

What they are asking for

• HND or BSc in a related discipline.
• At least 2 years of customer service experience.
• Fluency in Yoruba and Hausa.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to handle stress and build customer relationships.

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