Customer Service Officer

About this role

A full-time Customer Service Officer role based in Ikeja, Lagos, offered by Philban Consulting Limited. The company positions itself as a recruitment and employment platform providing staff across various sectors. The role requires handling customer inquiries and complaints, delivering accurate information about products and services, and maintaining records and reports using standard office software. The candidate should have strong communication and interpersonal skills, be courteous and presentable, and able to work with minimal supervision. Education should be at OND, HND, or degree level in related fields, with prior customer service experience a plus.

What you would do

• Attend to customer inquiries, complaints and requests professionally and promptly.
• Provide accurate information about products and services to customers.
• Maintain accurate customer records and prepare reports.
• Update relevant databases using office software.
• Handle customer complaints effectively and work towards customer satisfaction.

What they are asking for

• Minimum of OND, HND, or Bachelor's degree in Business Administration, Marketing, Mass Communication or related field.
• Good verbal and written communication skills.
• Polite, patient, presentable, honest and able to work with minimal supervision.
• Computer literacy with knowledge of Microsoft Word, Excel, email and other office applications.
• Good interpersonal, problem-solving and organisational skills.
• Previous experience in customer service or related role is an added advantage.

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