Customer Service Officer

About this role

A full-time Customer Service Officer role based in Surulere, Lagos, for Ego’s Kitchen, a modern food box catering company. The position focuses on handling customer inquiries, processing and recording orders, and coordinating with the kitchen and dispatch teams to ensure on-time delivery. The company serves families, offices, events and occasions with packaged meals and bowls. The role requires a polite, customer-focused individual who can work in a fast-paced environment and communicate well with customers and team members.

What you would do

• Respond to customer enquiries via phone, WhatsApp and other channels.
• Maintain records of orders, feedback and complaints.
• Receive and process customer orders accurately.
• Follow up with customers to ensure satisfaction and encourage repeat business.
• Attend to enquiries, orders and complaints professionally.
• Coordinate with kitchen and dispatch teams to ensure timely delivery.

What they are asking for

• Ability to work in a fast-paced environment.
• Previous customer service experience is an advantage.
• Polite, patient and customer-friendly attitude.
• Must be able to work in Surulere, Lagos.
• Good organisational skills and attention to detail.
• Good communication and interpersonal skills.

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