Customer Service Officer

About this role

A real estate company in Abuja is hiring a full-time Customer Service Officer. The role involves handling client enquiries, providing timely information and support, and helping maintain positive client relationships to ensure a smooth customer experience.

What you would do

• Respond promptly and professionally to client enquiries via phone, email, WhatsApp, and other channels.
• Provide accurate information about available properties and services.
• Maintain regular communication and follow up with clients and prospects.
• Handle customer complaints and ensure timely resolution or escalation.
• Maintain accurate records of customer interactions and enquiries.
• Support clients throughout their engagement with the company.

What they are asking for

• Bachelor's Degree or HND in a relevant discipline.
• Previous experience in customer service, client relations, or a similar role.
• Experience in real estate or a customer-facing environment will be an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in Microsoft Office applications.

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