Customer Service Manager (HVAC)

About this role

A full‑time role based in Victoria Island, Lagos for a Customer Service Manager with experience in HVAC, engineering or technical equipment sectors. The job focuses on managing customer complaints, after‑sales service, warranty processes and service coordination to ensure customer satisfaction. The employer, Ascentech Services Limited, provides HR and recruitment solutions and operates across Lagos, Ibadan and India through its networks. The role involves coordinating service activities, liaising with technical teams and maintaining records of complaints and warranty claims.

What you would do

• Monitor service requests and follow up with customers promptly.
• Prepare customer service reports and identify areas for improvement.
• Coordinate after‑sales services, repairs, maintenance and warranty claims.
• Manage customer enquiries, complaints and escalations to ensure timely resolution.
• Liaise with technical teams to resolve equipment issues.
• Build and maintain strong customer relationships.
• Maintain accurate records of customer complaints, service activities and warranty claims.

What they are asking for

• Bachelor's degree or HND in Business Administration, Engineering, or a related field.
• 2–4 years of relevant experience in customer service or after‑sales service.
• Proficiency in Microsoft Office and ERP/CRM systems.
• Experience in HVAC, engineering, or technical equipment industries is highly preferred.
• Strong communication, problem‑solving and organisational skills.
• Knowledge of warranty management, complaint resolution and service coordination.

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