Customer Service & Front Desk Associate

About this role

A full-time front desk and customer service role at Wax Studio in Lagos, serving as the first point of contact for clients, managing bookings, inquiries, and front-of-house operations for the Ikeja studio. The position targets well-spoken, professional individuals with strong communication and organisational skills who can handle payments and coordinate with therapists and the digital team.

What you would do

• Greet clients on arrival and manage check-ins.
• Handle bookings, reschedules, and follow-ups across phone, WhatsApp, and email.
• Monitor and route social media inquiries to the booking system or Whatship team.
• Process card and transfer payments and log daily appointments.
• Reconcile daily service logs.
• Coordinate between clients and therapists to ensure timely appointment start times.

What they are asking for

• HND or Bachelor’s degree.
• Excellent written and spoken English with courteous phone manner.
• Calm, polite, and professional front-of-house demeanour.
• Proficiency with WhatsApp Business, Google Sheets/calendar tools, and basic understanding of social media messaging platforms.
• Punctuality and ability to commute easily to Ikeja.

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