Customer Service Executive

About this role

The Simba Group in Lagos is hiring a Customer Service Executive to handle customer enquiries, resolve complaints, and provide accurate information across multiple channels to ensure a positive customer experience. The role is suitable for candidates with a Bachelor’s Degree or HND in business administration, marketing, communications or a related field and at least two years of customer service experience, who can collaborate with various departments to resolve issues.

What you would do

• Respond to customer enquiries via phone, email, WhatsApp and other channels.
• Handle customer complaints and provide timely, appropriate solutions.
• Follow up on customer issues to ensure satisfactory resolution.
• Maintain records of customer interactions and complaints.
• Provide information about products, services, pricing, and processes.
• Coordinate with Sales, Service, Spares and other departments to resolve customer issues.

What they are asking for

• Bachelor's degree or HND in Business Administration, Marketing, Communications or related field.
• Minimum of 2 years' experience in customer service or related role.
• Good communication and interpersonal skills.
• Strong problem-solving and listening skills.
• Professional, customer-focused attitude; able to work under pressure and handle difficult customers.
• Proficiency in Microsoft Office and general computer skills.

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