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Customer Service (Collection Officer)
About this role
A collection-focused customer service role at TENN Microfinance Bank Limited in Lagos. The position involves performing desk-based collection activities by phone, managing accounts in assigned buckets, and reporting results to meet targets. Suitable for candidates with 0 to 2 years of experience and relevant qualifications.
What you would do
- Conduct phone-based collection activities with customers
- Manage accounts according to the assigned bucket
- Achieve the specified collection targets
- Monitor collection progress and outcomes
- Record collection results and report regularly
- Collaborate with team to improve collection processes
What they are asking for
- 0 to 2 years of experience
- SSCE, BSc, Diploma, or HND qualification
- Relevant certification or coursework in finance, banking, or collections (if stated)
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