Customer Service and Sales Representative

About this role

A Lagos-based logistics company is seeking a customer-focused and sales-driven individual to handle customer enquiries, manage complaints, follow up with potential clients and convert queries into paying customers. The role involves responding to inquiries via WhatsApp, phone and other channels, and providing accurate information to customers. The candidate should be able to meet sales targets and maintain daily reports. The employer operates in export and import of goods and is looking for someone who can drive sales while delivering good customer service. This position requires residing in Idimu - Ikotun, Lagos state.

What you would do

• Respond to customer enquiries via WhatsApp, phone and other channels.
• Provide accurate information to customers.
• Convert potential customers into paying customers.
• Follow up with potential customers to drive sales.
• Handle customer complaints and resolve issues calmly.
• Maintain records and daily sales reports.

What they are asking for

• Good spoken and written English.
• Strong communication and customer service skills.
• Ability to persuade customers and close sales.
• Confidence to make follow-up calls and send WhatsApp messages.
• Ability to handle difficult customers calmly.
• Good record-keeping and organisational skills.
• Basic computer skills and familiarity with WhatsApp.
• Ability to work with sales targets and daily reports.
• Previous experience in customer service, sales, banking, telecommunications, or logistics is an advantage.
• Residence in Idimu - Ikotun, Lagos state.

Listing details are summarised from the source. Always confirm the role and the employer on the original posting before applying, and never pay to apply for a job.