Customer Service and Sales Officer

About this role

Alphacom is hiring a full-time on-site Customer Service and Sales Officer in Lagos (Computer Village, Ikeja). The role focuses on handling customer enquiries and complaints, converting enquiries into sales, and reactivating inactive customers to drive repeat patronage. The incumbent will prepare performance reports, maintain records, and ensure prompt initial responses to enquiries. The position targets proactive, sales-driven individuals with strong communication skills and customer management experience. The company operates in technology retail and distribution and emphasises customer service and revenue generation.

What you would do

• Prepare regular reports on customer service performance, response times, complaints, sales conversion, and customer reactivation.
• Anticipate and escalate potential issues or recurring complaints to prevent escalation.
• Meet targets for customer satisfaction, response time, sales conversion, and retention.
• Handle complaints professionally and follow through to resolution.
• Proactively contact inactive customers to rebuild relationships and generate repeat sales.
• Monitor incoming messages and calls to ensure no enquiry is overlooked.
• Draft personalised, sales-focused messages based on customer history and interests.
• Convert enquiries into sales through effective communication and timely follow-up.
• Meet the company response-time standard of initial replies within two minutes during working hours.
• Follow up with prospective customers who have shown interest but not purchased.

What they are asking for

• Proficiency in Microsoft Office and Google Workspace with accurate record-keeping.
• Demonstrated passion for sales, retention, and revenue generation.
• Excellent written and verbal communication skills.
• Previous experience in customer service, CRM, telesales, or related roles.
• Strong problem-solving and proactive thinking abilities.
• Must have completed NYSC and be aged 22 to 30.
• Strong follow-up skills, attention to detail, and ability to work with minimal supervision.
• Ability to manage multiple conversations and prioritise urgent matters.
• Excellent sales copywriting skills for persuasive customer-specific messages.
• Bachelor’s degree or HND in Business Administration, Marketing, Mass Communication, or related discipline.

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