Customer Service Agent

About this role

A full-time Customer Service Agent role based in Lagos for Beebeejump International Limited. The position targets candidates who can communicate in Hausa and handle customer inquiries across phone, email and chat.

What you would do

• Handle customer interactions via phone, email and chat.
• Provide accurate information on product, pricing and availability.
• Collaborate with internal teams to meet customer needs.
• Enter data into various platforms and maintain records of interactions and transactions.
• Log details of inquiries, comments and complaints; note actions taken.
• Follow up on customer conversations and provide process feedback.

What they are asking for

• OND, HND or BSc in any related field.
• Fluency in Hausa.
• At least 1 year of relevant work experience.
• Excellent phone etiquette and verbal, written and interpersonal skills.
• Ability to multitask, organise and prioritise work.
• Knowledge of customer service principles, computer applications and social media platforms.

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