Customer Service Advocate & Procurement Officer

About this role

A full-time on-site role in Lagos for a professional who handles both customer service and procurement. The job targets individuals with 2–3 years of experience in both areas, capable of managing customer inquiries, maintaining relationships, coordinating purchases, and ensuring timely delivery. The employer, Vethan Concepts Group Limited, operates across scientific instrumentation, energy solutions, industrial automation, and event management. The role involves interacting with customers and managing supplier activities to meet company policies and budgets.

What you would do

• Respond to customer inquiries, complaints, and requests professionally.
• Maintain positive relationships with customers and ensure satisfaction.
• Follow up on customer orders, deliveries, and service issues.
• Maintain accurate customer records and prepare service reports.
• Collaborate with internal departments to resolve customer concerns.
• Source and evaluate suppliers based on price, quality, reliability, and delivery timelines.
• Request and compare quotations from vendors for competitive pricing.
• Prepare purchase orders and monitor procurement activity.
• Follow up with suppliers to ensure timely delivery of goods and services.
• Maintain accurate procurement records, supplier databases, and purchasing documentation.

What they are asking for

• B.Sc., HND or equivalent in Business Administration, Procurement and Supply Chain Management or related field.
• 2–3 years of relevant experience in both customer service and procurement.
• Strong communication, negotiation and interpersonal skills.
• Knowledge of supplier sourcing, purchasing procedures and customer relationship management.
• Proficiency in Microsoft Office and record-keeping.
• Strong organisational skills, attention to detail and problem-solving abilities.
• Ability to multitask, work under pressure and collaborate with different departments.
• High level of professionalism, integrity and accountability.

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