Customer Service Advocate and Procurement Officer

About this role

Vethan Concepts Group Limited is hiring for a combined Customer Service Advocate and Procurement Officer role in Ogudu, Lagos. The position is full-time and on-site, targeting candidates with 2–3 years of experience in both customer service and procurement. The company operates across scientific instrumentation, energy, industrial automation, and events, focusing on quality, innovation and customer satisfaction. The role involves handling customer inquiries and orders, and managing purchasing activities, supplier relationships, and timely deliveries. The advert specifies responsibilities and requirements but does not provide salary details.

What you would do

• Respond to customer inquiries, complaints and requests in a timely and professional manner
• Follow up on customer orders, deliveries and service issues
• Collaborate with internal departments to resolve customer concerns
• Maintain accurate customer records and prepare service reports
• Maintain positive customer relationships and ensure customer satisfaction
• Maintain procurement records and supplier databases
• Follow up with suppliers to ensure timely delivery of goods and services
• Ensure purchases comply with company policies, budgets and quality requirements
• Request, compare and obtain quotations from vendors for competitive pricing
• Prepare purchase orders and monitor procurement activities

What they are asking for

• 2–3 years of relevant work experience in both customer service and procurement
• Ability to multitask, work under pressure and collaborate with different departments
• Professionalism, integrity and accountability
• Strong organisational, attention to detail and problem-solving skills
• Strong communication, negotiation and interpersonal skills
• Proficiency in Microsoft Office and record-keeping
• BSc, HND or equivalent in Business Administration, Procurement and Supply Chain Management or related discipline
• Knowledge of supplier sourcing, purchasing procedures and customer relationship management

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