Customer Service & Admin Officer

About this role

An Abuja (FCT)-based pharmaceutical company is seeking a female Customer Service and Admin Officer to join its team. The role involves handling customer inquiries, processing orders, and maintaining customer records to support timely delivery and customer satisfaction. It requires strong communication skills and a customer focused approach.

What you would do

• Attend to customer inquiries and complaints professionally
• Build and maintain strong relationships with customers
• Process customer orders and follow up to ensure timely delivery
• Support sales activities and convert inquiries into business opportunities
• Maintain accurate customer records and prepare periodic reports
• Liaise with relevant departments to ensure efficient service delivery

What they are asking for

• Minimum of OND/HND/BSc in any discipline
• Strong communication, customer service, and sales skills
• Ability to identify customer needs and convert inquiries into sales
• Proficiency in Microsoft Office applications
• Must possess a valid driving licence and be able to drive confidently
• Ability to work with minimal supervision and meet set targets

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