Customer Retention Specialist (NYSC Fresh Graduate)

About this role

A Customer Retention Specialist role for a NYSC fresh graduate based with Swift Networks Limited. The position targets a candidate joining a telecoms provider to support customer retention efforts during rapid company expansion.

What you would do

• Maintain and improve customer relationships
• Identify at-risk accounts and implement retention strategies
• Collaborate with teams to resolve customer issues
• Monitor customer feedback and metrics
• Support development of retention initiatives
• Assist in customer communication and service improvements

What they are asking for

• NYSC fresh graduate
• Interest in customer retention or telecoms services
• Ability to work across teams and communicate effectively
• Basic analytical and problem-solving skills
• Comfort with a fast-growing telecom environment
• Willingness to learn and adapt to new technologies

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