Customer Retention Manager

About this role

A Customer Retention Manager is sought for Flowers By Cana in Lagos. The role targets candidates with relevant qualifications and experience in customer retention or related fields.

What you would do

• Manage and improve customer retention strategies
• Analyse customer data to identify at-risk segments
• Develop programmes to increase repeat purchases and loyalty
• Collaborate with sales and marketing teams on retention initiatives
• Monitor metrics and report on retention performance
• Coordinate customer feedback integration into service improvements

What they are asking for

• Relevant qualifications
• Experience in customer retention or related areas
• Proven ability to analyse data and translate insights into actions

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