Customer Relationship Officer

About this role

The role is a full-time Customer Relationship Officer for Bedmate Furniture in Opebi, Lagos. It focuses on managing the company’s CRM, handling customer enquiries and leads, and supporting the Sales, Marketing, and Customer Service teams to improve the customer journey.

What you would do

• Manage and maintain the CRM database, ensuring customer information is accurate and up to date.
• Design, test, and execute email marketing, SMS, and multi-channel campaigns using CRM automation tools.
• Capture and organise customer inquiries, leads, purchases, and interactions.
• Follow up with leads from social media, websites, WhatsApp, walk-ins and other channels; track them from initial enquiry through conversion and after-sales follow-up.
• Track key performance indicators such as conversion rates, customer retention, and campaign ROI.
• Generate regular CRM reports on leads, follow-ups, conversions, customer retention, and sales activities; work closely with the Sales, Marketing and Customer Service teams; ensure no qualified lead or customer enquiry is left unattended.

What they are asking for

• Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Public Relations, Sales, Customer Service, or a related field.
• 2-5 years of experience in CRM, customer service, sales, relationship management, or a similar role.
• Good communication and interpersonal skills.
• Strong customer service and problem-solving skills.
• Ability to handle customer complaints professionally.
• Proficient in Microsoft Excel and CRM software; able to maintain accurate customer records and prepare reports.

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