Customer Relationship Manager

About this role

An Abuja-based role for a Customer Relationship Manager at A.S Abdul Global Homes Ltd. The role focuses on managing customer relationships, following up on leads and clients, coordinating interactions and ensuring a positive customer experience throughout the sales and post-sales journey.

What you would do

• Manage and maintain accurate customer and lead records.
• Follow up with prospective and existing clients via calls, WhatsApp, email and other channels.
• Track leads from initial enquiry through inspection, purchase and post-sales engagement.
• Coordinate and schedule property inspections with clients and the sales team.
• Respond promptly to customer enquiries, complaints and requests.
• Update CRM records to ensure information is accurate and current.

What they are asking for

• HND or Bachelor's Degree in Business Administration, Marketing, Mass Communication or related field.
• 1-3 years' experience in CRM, customer service, sales support or related role.
• Excellent communication and interpersonal skills.
• Strong follow-up and relationship management abilities.
• Good knowledge of Microsoft Office and CRM tools.
• Ability to manage multiple customers and tasks effectively.

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