Customer Relationship Management (CRM) Officer

About this role

The role is for a Customer Relationship Management (CRM) Officer based in Maryland, Lagos. It targets someone who is customer-focused, organised and capable of handling customer relationships, maintaining records, following up on leads and enquiries, and ensuring high customer satisfaction. The employer, Basscomm Group Limited, is a mechanical and electrical contractor operating across Nigeria and recruiting to fill this full-time position. The job involves managing content and digital marketing efforts, monitoring emails, and supporting marketing activities. Experience in CRM, digital marketing or social media is advantageous, with a mix of content creation, analytics, and customer service tasks expected.

What you would do

• Create, design and publish content across the company’s online platforms.
• Plan and support digital marketing activities and brand promotion.
• Collaborate to develop creative content ideas for online platforms.
• Monitor the company email account and respond promptly.
• Write engaging blog posts.
• Conduct data mining to support marketing, engagement and reporting.
• Manage website content and track weekly analytics.
• Support customer relationship management and maintain accurate customer records.

What they are asking for

• BSc or HND in Business Administration, Marketing, Mass Communication or a related field.
• 2–4 years of relevant experience in CRM, digital marketing, social media management or similar roles (advantage).
• Proficiency with social media platforms, website content management and analytics tools (desirable).
• Good knowledge of CRM software and Microsoft Office.
• Excellent communication, interpersonal and problem-solving skills.
• Strong attention to detail and customer-service orientation.

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