Customer Relations Officer

About this role

A full-time Customer Relations Officer role based in Abuja (Suncity Estate) for a graduate with a customer-focused background. The employer is Resurgir Consulting, a Nigeria-based HR and recruitment firm that focuses on talent, culture and strategy and operates primarily in Lagos. The role involves handling customer inquiries and complaints, maintaining records, providing information on services and following up to ensure satisfaction. It targets individuals with strong communication skills and relevant experience in customer relations or similar roles.

What you would do

• Maintain accurate customer records and feedback.
• Handle customer inquiries, complaints and service requests.
• Provide information about the company's services.
• Maintain positive relationships with existing and prospective customers.
• Follow up with customers to ensure satisfaction.

What they are asking for

• Excellent communication and interpersonal skills.
• Proficiency in basic computer applications.
• Minimum of 2 years' relevant work experience in a similar role.
• BSc/HND in any relevant field.
• Good organisational and problem-solving abilities.

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